Job Description
Company Description
IT Heldesk Specialist
Northern California (San Francisco Bay Area)
Hourly rate: $29.00–$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm
Must Bilingual in Korean and English
Job Description Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes.
Qualifications:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English
All your information will be kept confidential according to EEO guidelines.
...Quality And Records ManagerAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued... ...community, but around the world.As the Quality and Records Manager, you will serve as the local leadership representative of HDR's...
...Interprint, Inc. 101 Central Berkshire Blvd. Pittsfield, MA DESCRIPTION: We are seeking a motivated Safety Coordinator with 2+ years of Industrial safety experience to join our team. This role is responsible for ensuring compliance with safety regulations, fostering...
...A leading publishing firm is seeking a freelance Ghostwriter to manage ghostwriting projects from initial planning to the final manuscript... ...communication skills, creativity, and several years of book ghostwriting experience. Responsibilities include ensuring each...
DESCRIPTION:The Data Scientist may be responsible for any of the following tasks: Analyzing data that is collected in our current and... ...QUALIFICATIONS: Completed Post Secondary Degree in Data Science, Mathematics or Statistics preferred or any other quantitative discipline...
...basic therapeutic diet orders and menus and responding to questions from patients and family members. Escalating additional patient nutrition questions or needs to appropriate clinical support team members. Collecting patient food preferences and ensuring compliance...