Job Description

Title: Case Manager

Department: San Diego Housing Commission

Reports to: Program Manager

FLSA Status: Full-time, Non-Exempt

The Veteran Interim-Housing Case Manager is part of a multidisciplinary team who serves as the bridge between interim-housing services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the team in understanding resources and needs within the community.

Essential Duties and Responsibilities:

• Provides comprehensive case management to veterans who are seeking housing and related services.
• Interviews veterans to determine housing and other social service needs.
• Provides appropriate referrals as necessary.
• Prepares and maintains confidential case records.
• Consults with service providers and community partners on resource-related issues.
• Ensures confidentiality and controls access to sensitive information.
• Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
• Develops network of trusted contacts within organizations in which to refer and coordinate care.
• Participates in multidisciplinary team meetings.
• Follows care follow-up procedures to ensure veterans received the services they were referred to and do not have any follow up needs.
• Assists veterans to navigate service providers across multiple systems of care.
• Maintain case information and notations within VVSD electronic healthcare record.
• Document client information in the San Diego County Homeless Management Information System (HMIS)

Qualifications:

• Bachelors Degree in Social Work, Sociology, Psychology or related field (or equivalent experience) preferred
• 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment.
• Knowledge of/ experience working with local social service, public health, and VSO organizations and resources is a plus.
• Experience working with a military or veteran population is preferred.
• Familiarity with San Diego County Coordinated Shelter Intake Program preferred.
• Experience working with Homeless Management Information System (HMIS) preferred.
• Excellent written and oral communication skills.
• Must be highly organized, detail oriented, and reliable.
• Ability to communicate clearly and effectively via oral or written means
• Ability to make oral presentations.
• Ability to remain calm and maintain self-control during difficult circumstances and emergencies.
• Ability to adapt to change.
• Ability to respond in a professional manner in all situations.
• Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
• Ability to think analytically and evaluate the impact of case management recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems.
• Ability to maintain boundaries.
• Ability to assist veterans in developing a budget.
• Ability to deescalate situations including emotionally charged situations.
• Knowledge of case management services and community resources.

Physical Requirements:

• Ability to bend and lift light objects
• Ability to sit for extended periods of time while viewing a computer monitor
• Dexterity of hands and fingers to operate a computer keyboard
• Capable of communicating and exchanging information
• Seeing to read reports and data
• Ability to communicate in English
• Ability to work in a noisy, busy environment

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